IT Helpdesk Support

Telehouse ,
London, Greater London
More Details
Job Type: Full-time
Salary: £25,000 per annum

Overview

We havean opportunity for an IT Helpdesk Support to join our team in London, Docklands . You will join us on a full time permanent basis. In return you will receive a competitive salary of £25,000 - £28,000 per annum Travel Allowance Bonus Scheme Excellent pension, life assurance, private health care. The Company is the pioneering data centre colocation provider, an owner operator of Tier III data centres, connectivity and managed ICT solutions to over 2000 market leading corporations around the world. In the UK our Docklands data centre campus facilitates the majority of the London Internet Exchange’s (LINX) capacity, meaning that we support a huge proportion of all UK internet traffic, making our Docklands campus a globally important internet hub. IT Helpdesk Support Overview This role will primarily look after the IT helpdesk and ensure tickets are kept within the agreed KPIs for user across Europe. We are looking for an individual with a positive attitude and excellent interpersonal skills to be able to liaise with the users in supportive and professional manner and coordinate between members of the IT team to resolve the IT issues. The role will be supporting users across two offices and will include a rotation system across the two offices (E14 and E1W) Responsibilities of our IT Helpdesk Support include: - Providing remote and deskside support – Software and Hardware - To monitor and assign IT helpdesk tickets coming through both emails and ticketing system on a daily basis - To monitor tickets awaiting user feedback and proactively chase users. - Chase IT team members on the status of open tickets and ensure they are closed on a timely manner based on ticket priority level, where necessary escalate unresolved tickets to the IT Systems Manager. - To ensure all essential ticket fields are completed properly for accurate reporting and to ensure that all missing ticket information is completed for tickets raised via emails. - Maintain IT Helpdesk KPIs and escalate to IT Systems Manager when KPI’s are not being met. - To be responsible for the on-boarding of new users and the processing of leavers, according to company’s procedures. This will include the setup or removal of all it\business systems when employee’s join, leave or move to a different area of the business. Additionally, it includes setup and removal of hardware (PCs, Laptops, phones etc) for joiners and leavers. -Manage hardware stock levels and ensure additional stock is ordered in a timely manner. - Responsible for system password reset, unlocking accounts and any other delegated rights. - Ensure all relevant processes are followed and paper forms are completed where applicable. - Participate in IT projects where required and undertake any other additional tasks that may reasonably be assigned from time to time by his manager. - Build PC and laptop images including BitLocker encryption - Support for other hardware including printers etc. Essential requirements needed to become our IT Helpdesk Support : - Previous experience of working IT helpdesk support role - Knowledge of various Microsoft Office products including Office 365 - Knowledge of Windows 10 operating system - Malmanagement of mobile devices, iPhones - Excellent interpersonal skills - Experience in working towards KPIs - Ability to carry out processes and checks on a routine basis If you feel you have the skills and experience to become our IT Helpdesk Support then please click ‘ Apply’ today

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