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NHS Professionals
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Bracknell, Berkshire
Trust Services Partner
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Job Type: Full-time |
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Salary: £22,400 per annum |
Overview
Job Title and Grade: Trust Services Partner (On-site Account Manager) Location/Trust: Oxford, Reading, Bracknell/Wokingham Department: Trust Services Pay Rates: £22,400 - 29,100 (22 - 28K advertised on the adverts) (Not included in the advert - 3x Full time positions available across these locations) How do you feel when you receive the most amazing customer service? Would you like to help us make our customers feel the way you did by joining our account management team? If you would like to be part of a team who provide excellent customer service/on-site account management, who love being able to help people (who help people), and you answered 'yes’ to the above, then we’d love to hear from you Not only will you help to create the most incredible customer service experience and be provided an outstanding self-development opportunity, but you’ll also be helping the NHS and their patients. [MS1] Due to continuous growth, we have a number of exciting and rewarding opportunities within our Trust Services Teams, based at our client sites in Oxford, Bracknell, Wokingham and Reading. The role: You will be providing on-site account management support to our hiring managers and to our bank members (flexible workers), assisting them in all manner of queries relating to their work within NHS Trusts. Although no two days will be the same, you’ll typically be helping hiring/ward managers with shift requests, encouraging bank member registrations, answering training queries, systems issues, and dealing with these queries from start to finish. You’ll be ensuring all contact is quick, simple and helpful. Both the ward manager and worker will look to you for on-site support and will expect expert advice and guidance for prompt query resolution for any enquiry that our Service Centre are unable to help with. Our aim is to be a "customer obsessed" organisation, and to achieve this you will: Act as an NHSP ambassador, leading the way by getting to the root of our customers’ enquiries and making their day by solving them from start to finish Facilitate filling bank shifts whilst ensuring bank member requirements are also met or exceeded. Establish strong working relationships with both the ward manager and flexible worker communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers Call upon your fellow experts in the business to lend you a helping hand Have all the kit you need to answer our customers queries whether that is face-to-face, via telephone or email Make judgement calls and decisions based upon established processes and procedures when dealing with client and member requests Actively represent NHSP throughout the client organisation ensuring continuous improvement, highlighting any unusual events or trends and feeding back information to other Team Members and Team Managers Use personal knowledge gained from training/databases to ensure accuracy of information and efficiency when dealing with both clients and members. Skills/Responsibilities: To apply for this post, we simply ask that you will be passionate about providing the best possible levels of customer service, and you will have: Exceptional on-site account management skills gained in any environment (service sector preferred) - you have a passion to help people and to hit/exceed performance metrics Proven background in problem solving and providing the best possible outcomes Great listening skills Problem solving attitude Attention to detail Excellent communication skills (written and verbal) Experience using Microsoft Office packages particularly Word and Excel. Previous experience of working in a customer service environment is desirable, but it’s your 'helping’ attitude that really counts. More reasons to apply: In return for your hard work commitment, NHS Professionals can offer you some fantastic benefits: - Competitive salary with a company backed self-development scheme, and the opportunity for unrivalled progression 27 days’ annual leave per year plus 8 public holidays Access to a stakeholder pension scheme Health and wellbeing support Access to an employee discount & recognition scheme Ability to buy and sell annual leave. Who are NHS Professionals… If a hospital cannot supply staff on a ward or area, due to increased demand, sickness, or common staff shortages, they need to call upon Bank staff. NHS Professionals works with trusts to develop 'bank’ of highly skilled workers (bank members) who want to work flexibly with the NHS. We are currently saving the NHS £70 million per year through the dedicated work of our passionate teams, so if you're looking for a new and challenging role that contributes to making a real difference, then we look forward to receiving your application to join NHS Professionals today. Apply: If you are successfully shortlisted , the Talent Acquisition team will contact you for a telephone interview . You will then be invited to attend an assessment day on Tuesday 24th March 2020 in High Wycombe, so you will need to be available on this day. Join us on our 'customer obsessed’ mission Disclaimer Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 14 days after submitting your application, please assume you have not been successful on this occasion. We reserve the right to close this vacancy early if enough applications are received. In 2010 NHS Professionals moved to Limited Company status and therefore Agenda for Change terms and conditions are not applicable to this role.