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INTERSERVE
,
Birmingham, West Midlands
Risk Assessment Scheduler
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Job Type: Full-time |
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Overview
Job Purpose The Scheduler will manage the activity of the Risk Assessment team and the jobs which have been allocated by our Account Management team. The Risk Assessment team is part of a business unit within Interserve Service Operations to provide water compliance to our customer base. The scheduling team will be working closely with our regional supervisors and reporting the risk assessment manager. The Scheduler will be using the existing systems and processes, along with supporting with the transfer of operations to newly developed software. The aim of ensuring that the job is attended within the specified service line agreements (SLAs). Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all required documentation is completed and quality checked. This role is based in our new office near Birmingham International airport and a 5 minute walk from the train station. Responsibilities To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets. To accurately record all job related information on the appropriate IT systems. To ensure that the engineer days are optimised to drive maximum productivity from the team. Ensure all operational issues are followed up in a timely manor, and reallocated as appropriate. Monitor engineer travel and activity and respond to issues as required. Arrange third party attendance where required, liaising with the Risk Assessment Manager to raise appropriate Purchase Orders and Work. Requests and obtaining required completion information. Ensure all jobs are completed within the required response times and costs. Deal with communications in a professional and prompt manner. Ensure non productive time is accounted for on system. Escalate issues with specific jobs, clients or engineers promptly. Ensure full audit trails are maintained and evidenced where required. Follow Group and company policies and procedures, at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system Knowledge, Skills and Experience Have experience working within a service delivery or contact centre. Posess strong IT skills. Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and perofoamce managers and third party suppliers. Work effectively under pressure within a busy and diverse environment. Show a creative approach to analysing and solving problems using technology and reported information. Adhere to process and compliance requirements. Work well as part of a team. Please note this position is dependent upon the successful candidate passing BPSS security clearance.