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Maximus People Services
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Crawley, West Sussex
Employment Advisor - Crawley
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
MAXIMUS People Services and Remploy deliver a wide range of services which make a meaningful and sustainable impact on people’s lives. Our skilled professionals help hundreds of people every day in supporting them to find sustainable employment, develop their skills, and gain independence. We are currently recruiting for an Employment Advisor to work in the Crawley area. Salary is £25,000, rising to £27,000 upon successful completion of probation. This role would suit someone from a Customer Service, Sales and or Recruitment background who is used to working in a heavily targeted environment. Job Summary Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment. Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment. Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment. Essential Job Duties Meet personal performance targets and Key Performance Indicators Manage a caseload of customers using a variety of coaching strategies Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression. Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities. Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training). Use social prescribing to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups). Work with multiple agencies to develop holistic approaches to support customers (e.g. NHS mental health services, Local Authority Housing Services). Support the customer in all aspects of job-search and interview preparation. Fully understand the local labour market to source suitable job opportunities. Undertaking direct marketing to employers using digital and electronic formats e.g. email, LinkedIn, Facebook, Twitter etc. Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments. Co-produce effective in-work support plans with participants and employers. Be mindful of Health & Safety within the customer’s workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers. Develop specialist knowledge areas such as specific disabilities, housing, benefits etc. Provide advice to other staff on these specialisms across the programme. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service. Fully comply with company policies including those for personal data security, safeguarding and health & safety. Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility. Essential requirements Effective questioning and coaching skills. Experience of working in a target driven environment. Minimum GCSE grade C in English and Maths, or equivalent qualification or experience.