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Haven Claims
,
Liverpool, Merseyside
First Response Unit - Team Leader
Overview
About Us We are a provider of specialist motor insurance and have exciting opportunities for the right people to join our growing team.Driven by the quality of our products and services, we aim to expertly handle all aspects of motor claims, from first notification of loss to the settlement of the largest and most complex personal injury cases. We are currently looking for a First Response Unit Team Leader to manage a brand-new team of Claims Handlers in our Liverpool office. Purpose of the Role Our First Response Unit is responsible for the fair and efficiently resolution of property damage and personal injury claims.Effectively managing a portfolio of motor claims, our First Response Unit are the first point of call for our policy holders notifying us of an accident or making a claim, conducting the initial investigations within the first 48 hours.The successful applicant will be responsible for ensuring the training and development of our FRU Handlers, being responsible for their performance, efficiency and productivity. You will: Manage a dedicated team of FRU Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers. Be able to utilise strong leadership skills in order to nurture and guide our handlers to ensure that they are able to achieve first-class technical and quality claims handling in order to achieve the right outcome. Utilise own technical knowledge to conduct audits on handler’s claim processing, providing training and support to ensure the development of your team. You will have had exposure to the motor claims industry, or within a role with transferrable skills, so to be able to maturely and confidently lead your team. Use of strong customer service skills, keen eye for detail and confident communication skills to work as part of an integral team dedicated to achieving the right outcome. Live our company values and be an advocate for our business, representing the quality of our products, services and employees. Why should you work for us? We are dedicated to your personal development We have a range of progression opportunities Funded professional qualifications (FIT / CII) Long Service Awards Incremental Annual Leave Employee Assistance Programme Perkbox Dedicated in-house Training team Buying / selling holiday Reward and Recognition scheme Corporate Social Responsibility Committee Sports and Social Committee Although we endeavour to respond to all our applicants, due to the high number of applications we receive this can be delayed, or not possible. However, we thank you for your interest in Haven Claims and wish you the best in your job search. This job was originally posted as www.totaljobs.com/job/89102888