Finance Assistant - Customer Payments

Riverside ,
Speke, Liverpool, Merseyside


Job Description

Finance Assistant " Customer Payments Want to make a real difference to the lives of people? For almost 90 years, The Riverside Group has been providing affordable housing across the UK as well as care for the elderly and support for those who face homelessness. We're now looking for a Finance Assistant " Customer Payments to play a crucial role in helping us transform lives and revitalise neighbourhoods. The difference you'll make Carry out financial and administrative duties to ensure the effective processing of rent payments to support Customer Services. Provide clear, supportive and accurate advice to customers and colleagues via telephone or in writing, on Customer Payment policies and procedures. Develop effective relationships with internal and external stakeholders as appropriate and escalate for line management intervention as required. So, who are you? You'll have experience of processing customer payments, preferably processing rent payments within a housing environment. You are proficient in the use of MS Excel with excellent attention to detail. You are customer focused with excellent verbal and written communication skills, showing the ability to met the needs of a varied customer base. You are results focused with the ability to work under pressure and deliver to strict deadlines. You take ownership of tasks and manage conflicting priorities effectively. You are an excellent team player who can work flexibly to meet business requirements. Enjoy the rewards We're asking a lot from our Finance Assistant " Customer Payments but this a job that offers true satisfaction with the chance to help those who can't afford a house of their own. You'll find Riverside to be an organisation that is focused on being an employer of choice, where people thrive and your voice is truly heard. You'll enjoy competitive pay, a wide range of benefits, flexible working and employee offers. We empower our people to do great work by investing in learning, personal development and technology. If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here. Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.