Client Services Account Manager

Alexander Hancock Recruitment ,
Altrincham, Greater Manchester
More Details
Job Type: Full-time
Salary: £28,000 per annum

Overview

Our client, who operate in the Financial Services sector, is looking to recruit a Client Services Account Manager who can act as the main point of contact for their portfolio of Canadian and North American clients; as such the hours are 5pm-1am, Monday to Friday . This role is based from home so adequate work space must be able and the business will set up all IT systems etc to facilitate this and there will be a 2-3 month training period based at Head Office, Monday- Friday 9am-5pm The role entails offering a first-class end-to-end service that involves handling a wide range of administrative functions Training is provided in the specific technical knowledge that is required but the ideal candidate must have the ability to assimilate and understand financial information and will have previously worked within the financial services sector The role is critical to the smooth running of the business and requires efficient handling of confidential information with the ability to engage with senior, external stakeholders throughout the process. Responsibilities and Requirements for the position of Client Services Account Manager: You must have a genuine interest in people and business and want to offer the highest levels of service You must have excellent telephone skills to carry out meaningful research be able to gain information from clients You will need to be able to look at and understand business records, reports & financial information, create reports and update the internal CMS system You will have excellent time management skills in order to plan and organise tasks effectively, taking a structured and methodical approach to achieving outcomes with strong attention to detail Outstanding negotiation skills are essential together with the ability to resolve issues and address complaints You will have strong computer and IT skills to include data processing, typing and internet research abilities with good knowledge of Microsoft Word, Excel and Outlook You will be gathering verifying and assessing appropriate and available information to gain an accurate understanding of the client’s business and projects You will have proven ability to gather and collate information using appropriate questioning techniques You will be able to consider a range of possible options before making clear, timely, justifiable decisions as well as review decisions in the light of new information and changing circumstances This role of Client Account Manager would be ideal for a graduate(or similar) of Economics/Accountancy/Business with 12 months minimum experience Excellent progression, fantastic working environment and first class benefits and bonuses of £4k on top of basic salary

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