Product Features
Blog
Contact Us
Sign In
Reed
,
London, Greater London
IT Service Manager Practitioner - £600pd PAYE
|
|
Contract Type: Contract |
|---|---|
|
|
Salary: £500 per day |
Overview
A leading Bank are looking for a IT Service Manager (Practitioner) for London. Rate £600 per day PAYE - 6 months. Job Profile: The job aims to increase the likelihood of products being designed and built which can effectively operate/run, and drive adherence to operability standards and controls, ultimately driving a proactive approach to Continual Service Improvement. Job Purpose: The Technology Service Management Service Quality job is responsible for managing the embedding of Technology Service Management disciplines into the day-to-day activities of the Technology teams (success being delivering agreed levels of availability of service and no repeat incidents), ensuring best practice is followed during all phases of the product lifecycle (with significant focus on the run phase). This role will carry out some or all of the following activities: Engaging all relevant stakeholders (CIOs, Service Management Practice Head, Infrastructure Management Head etc.) to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached Acting as a conduit to the Service Management Practice as a whole from the Technology team, and ensuring that operability requirements are given appropriate focus throughout the development and operations lifecycle Overseeing effectiveness of controls to ensure compliance with Service Management and Infrastructure Build policies and standards Ensuring an effective engagement process is in place that is demonstrably adding value to all target stakeholders Ensuring close co-ordination with the Service Management Practice Process Leads so that their process execution remains fully aligned to the rest of the organisation. Collaborating across DevOps teams to ensure consistency, and continuously improve Service Management Process execution Provide guidance and help to DevOps teams in relation to Service Management Processes to balance speed to market against operability, stability and availability The above will have an ultimate goal of ensuring that service management practices & tools are modernised and aligned with DevOps & Agile ways of working in order to increase velocity safely and deliver highly reliable systems. Scope includes service request, event, incident, problem, release and capacity management, with a strong focus on reducing toil work and engineering out issues and technical debt though tooling, automation and processes re-engineering.