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Reed
,
London, Greater London
IT Service Desk Analyst- Inside IR35- £17.39- £22.54 Per Hour
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Salary: £17.3 per hour |
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Overview
IT Service Desk Analyst- Inside IR35- Our client based in Central London are recruiting for a Service Desk Analyst for an initial 3 month contract. PURPOSE OF JOB Day-to-day staffing of the IM&T Service Desk and provision of 1st and 2nd level technical support to all internal clients Provide admin support for the IM&T Service Desk and the IM&T Directorate Provide support to and administer pagers, mobile phones, car kits and other mobile devices for allstaff, which will involve communicating, negotiating and agreeing times. Assist and provide cover for the IM&T Customer Services Administrator post MAIN TASKS AND RESPONSIBILITIES Receive and accurately record all incidents reported to the Help Desk onto the Service Desk computer system. Conduct an initial assessment of all Incidents. Provide 1st and 2nd level IM&T Service Desk support, administer the Service Desk system, produce reports and work within the ITIL processes Monitor and escalate all Incidents according to agreed service levels. Keep users informed on the status and progress of their reported incidents. Assist in the production of new documentation and work procedures. Assist in the maintenance of IT asset inventories as required. Deputise for the Help Desk Supervisor as required. Provide support to all mobile phones and pagers. Keep accurate records of the equipment and locations. Order new mobile phones, pagers Purchase hardware and software for the Service and liaise with external suppliers for hardware/software maintenance and repair of equipment