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SF Recruitment
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Sevenoaks, Kent
IT Support Administrator
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Job Type: Full-time |
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Salary: £21,000 per annum |
Overview
IT Service Desk Administrator Position: Permanent Location: Wrotham, Kent Salary: £22,000 - £24,000 We are looking for an IT Service Desk Administrator to join a growing business in Wrotham. You will need to be a great communicator that can accurately provide exceptional first line quality IT support to our internal users. One of the main responsibilities is to log and maintain all incoming helpdesk calls from our user-base across the supported companies which comprise the I.T. Shared Services function. Once a call is logged, it must then be managed during its lifecycle to a satisfactory conclusion. During this time, it is expected that the Service Desk Administrator will communicate with both end-users and technical analysts to ensure the call is treated with the correct priority. Administrator Responsibilities: - To Log and Maintain incoming Issues and Requests (All Medias) - Offer 1st line basic support to the end users including user account management (Starters & Leavers) - Work with management to implement IT objectives that will improve business outcomes - Participate in team meetings - Offer input on intelligent solutions to improve efficiency - Gathering feedback from end users to continue improving systems - IT Project participation - Create and Maintain Service Desk Reports - Produce Daily/Weekly/Monthly Helpdesk and Phone Statistics - Participate in Weekly Review of all Landesk Tickets with Helpdesk Manager Experience Requirements: - Ideally experience working In a Help Desk Environment - Proficient in Microsoft programs (Office, Word, Excel and PowerPoint) - Excellent communication and initiative skills If you are actively looking for a new position and you feel as if this role is ideal for you. Please do apply and we will be in touch soon IT Service Desk Administrator | Permanent | Wrotham, Kent | £22,000 - £24,000