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IB Recruit
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London, Greater London
NOC Engineer
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Job Type: Full-time |
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Salary: £25,000 per annum |
Overview
Monitor and acknowledge network events, security events and internal system Support all first level interaction with our customer base , open tickets and track as needed Manage escalation based on skills matrix, across exchange, internal services, and security functions Assist with on-site member requests, e.g., taking light levels, checking fibres/cabling and internal systems hands and eyes issues Manage and monitor ticket queues and make sure that everything is up to date based on queue management procedures Monitor before and after all internal and exchange maintenances and third party planned works. Support maintenance work where needed Perform minor internal systems and exchange maintenances, including software upgrades Make sure inventory is up to date by cross checking between inventory system and equipment systematically Maintain documentation of processes and procedures used in the NOC, working closely with the NOC manager to improve operations and service quality Testing of operations tools and software as developed by the engineering team Monitoring technology group email role accounts (such as: support, abuse, noc) and responding in a timely and appropriate manner Support for colo access and remote hands in the datacentres Continual development of knowledge and skills in internal system, security and core LAN networks Participating in a 24x7 rota Success Factors: Service quality Fixed first level percentage Queue management Time to respond Time to fix Good problem solving skills Debugging/analytical skills Good oral and written communication skills Excellent team working skills A good eye for detail and a desire to complete work to a high standard Ability to "self-start": to observe that work needs doing and perform it without being prompted or instructed, while remaining within your area of responsibility Ability to multitask and good time management skills Desire and ability to continuallly learn, in an instructor led enviroment, on the job and on own Experience in a network/ISP or IT environment an advantage Understanding and experience of Ethernet/Layer 2 switched Networks an advantage K nowledge of IP routing protocols an advantage Basic unix based systems experience an advantage Basic scripting experience an advantage Pre-requisite Skills: Please Note: This post will be on a 24x7 rota You will be required to be security screened to BS7858:1996 standard You are required to have the right to live and work in the UK