E-Commerce Coordinator

Fortem People ,
Harrogate, North Yorkshire
More Details
Job Type: Full-time
Salary: £23,000 per annum

Overview

Position Summary: The E-Commerce Coordinator role provides administrative support to the E-Commerce Marketing team. The E-Commerce coordinator will work on planning, coordinating and facilitating site merchandising and other related projects that impact our E-commerce business. Essential Duties and Key Responsibilities: Coordinate content and creative asset requests and approvals between E-Commerce Marketing and Brand design team. Analyze and report on a specific set of categories online Track changes in product assortment and ensure changes are reflected during site preparations. Lead some of our innovative and high-profile brand campaigns from creation through to execution. Recommend and support on any projects to drive more customers on-line, and to maximise sale opportunities to the site. Contribute to the commercial & functional development of the website Assists in the management of the Online Merchandising activities including: product variations, categorization, custom content/enhancements, cross sells & up sells, search refinements, automated features, taxonomy, and product attributes. Assists with the implementation of Amazon search marketing campaigns to maximise sales and awareness for priority products. Regular tracking of key performance Indicators against category benchmarks and search goals. Support the execution of new product launch initiatives such as Born to Run & Amazon Vine Coordidnate Amazon new line forms with Sales Support across 5 EU regions, aligning with the wider e-com team to hit key launch dates Monitor customer reviews on high profile product launches and provide recommendations for content enhancements that will improve organic search performance Ensure that product is correctly merchandised consistent with customer input, market trends and business strategy. Analyse sales results of key promotional event to understand customer online behaviour and feed into future planning Recommend and support any ecommerce projects to improve the online customer experience. Provide administrative/adhoc support for the E-Commerce team as needed Participate in weekly team meetings with cross-functional partners to recap business results and follow up on actions to drive category growth Competencies: Innovation - Embraces and champions new and innovative ideas and processes that will improve efficiency and increase profits, and encourages others to do likewise. Displays original thinking and creativity. Meets challenges with resourcefulness and comes up with solutions to barriers. Customer Focus - Personally demonstrates that external (or internal) customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and inquires about customer satisfaction with products or services. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data. Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget. Teamwork - Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Ability to adapt style to work well with different functional groups. Strategic Thinking - Develops strategies to achieve organizational goals; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Initiative - Volunteers readily; Seeks increased responsibilities; Takes independent actions and calculated risks. Good product sensibility and ability to merchandise sites in a visually appealing way Demonstrate strong logical analysis and problem-solving skills Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines Team-oriented with ability to interact with team members and partners across functions and levels Outstanding attention to detail and accuracy required; a thirst for learning and success Qualifications / Required Education and Experience: Bachelor Degree in marketing or business, or comparable education/experience E-commerce experience together with good knowledge of commercial selling on Amazon is highly preferred Language skills would be advantageous - German/French/Spanish/Italian Prior experience managing the e-commerce channel through sales support expertise Excellent PC skills (Microsoft Excel, Word, PowerPoint) Proficient in project management skills Ability to multi-task in a fast-paced environment and work independently Passion for e-commerce is a must

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