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Harvey Nash
,
London, Greater London
Digital Service Assistant Manager
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Digital Service Assistant Manager A leading financial service are looking to hire a Digital Service Assistant Manager Our digital team plays a crucial role in our business. Our job is to design and deliver digital experiences that our customers will love. As part of the Digital Service Transformation Team you will have a detailed knowledge of customer journeys, understand how they are performing and what customers are telling us in order to continuously optimise and transform the experience. Ideally, you'll currently have these skills and experience: A good understanding of digital overall - customer experience, journey performance, design and market competition. It doesn't need to be in a banking environment. A customer-obsessed and outcome-focused approach, with a creative and problem-solving mindset. An understanding of agile principles and delivery, being able to work with development teams to communicate experience into reality. Hands on person, right from being someone able to run prototypes in front of customers up to articulating the strategic vision to key stakeholders It takes more than just skills and experience. You will: Shape the future by shaping and optimising digital experiences that customers will love. Be a subject matter expert on our digital servicing journeys. Translate data & insights into clear actions to improve and transform the customer experience. Understand underlying business and customer needs, translating these into mission scope, objectives and business goals.