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Huntress
,
London, Greater London
Quality Assurance Auditor
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Salary: £21.6 per hour |
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Overview
My client, a global giant within the Social Media industry, is looking for Quality Assurance Auditor to join their team in London on a 11 months Contract. RESPONSIBILITIES: Conduct weekly quality assessments across global organization encompassing complex workflow processes Track/flag trends and patterns within the assessments Provide coaching & training sessions with the team Identify root-cause for urgent errors and create a proposal that will help to reduce them in the future Analyze quality data to suggest improvements for policies & procedures Monitor quality trends and perform quality improvement plans Maintain an internal knowledge base Remain up to date on key workflow changes, operational guidelines, and policy updates. Create and present case reviews that adapt to various audiences (leadership, PR, XFN etc.) May have the opportunity to develop quality programs for new products and new support sites (vendor locations) and may travel internationally when needed Skills: BA/BS degree or equivalent 3 years of experience in support, quality assurance, or similar operational role Experience initiating and driving projects to completion with minimal guidance Strong analytical skills and comfort analyzing data and conducting root cause analysis Strong desire to collaborate, share, drive best practices cross-functionally and globally PREFERRED QUALIFICATION Knowledge of SQL (or equivalent) and Excel skills Problem solving and analytical skills Self-starting and comfortable operating in ambiguity Demonstrated ability to communicate with a variety of audiences Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.