Operations Manager - Contact Centre

Comdata ,
London, Greater London
More Details
Job Type: Full-time
Salary: £26,000 per annum

Overview

Comdata Group has an exciting opportunity for an Operations Manager – Contact Centre to join their multi-channel automotive customer service & lead generation team based in Canary Wharf. You will work on a full-time, permanent basis and receive £26,000 - £30,000 per annum. Comdata Group also offers a number of other benefits. Looking to make your next move within your career? Have experience managing a team? Have a passion for cars? As a Global specialist in omni-channel customer relations, Comdata Group UK is innovating to adapt to new customer requirements and new consumer expectations. We support our clients in the transformation and modernisation of their customer experience with solutions that are Simple, Integrated and Instant. The role: You will be responsible for managing & coaching the team and take on additional responsibilities in terms of the overall management of the campaign including liaising directly with our client. Responsibilities as our Operations Manager – Contact Centre? - Overall management of the campaign in conjunction with the Account Director. - Accountable for the performance, productivity and quality of the campaign. - Conduct training for new recruits as well as existing agents as and when required. - Responsible to motivate and drive their team to maximum efficiency. - Be appointed to bring out the best in the individuals within the team and maximise their potential. - Ensure the members of the team are fully compliant in carrying out their duties. - Provide on-going daily support for members of the team and be the first point of contact for the team. - Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained. - Develop high level relationships to serve as a trusted partner for our client. - Organize the necessary resources to the client needs. - Contribute pro-actively to the overall development of the campaign through ideas and creativity. - Cross-functional collaboration with other agencies representing the client. - Participate in client events & meetings as requested. Skills and requirements to become our Operations Manager – Contact Centre: - University degree preferred. - Automotive industry experience preferred. - Proven experience managing multi-channel customer service or sales teams. - Experience in a supervisory/management function in a contact centre environment. - Excellent communication and motivational skills, ability to multitask and work independently. - A proven track record in performance and achieving targets within a call centre environment. - Good understanding of call centre practices, KPIs etc. - Experience in Social Media engagement, live chat, email communication, inbound customer service and outbound sales. - Good level of computer literacy (MS Word, MS PowerPoint, MS Excel, Call centre software) Benefits you’ll receive as our Operations Manager – Contact Centre: - Competitive salary annual performance-based bonus. - 20 days paid holiday additional days based on longevity in the company. - Corporate pension plan - Royal London. - Subsidised gym membership. - Free Fruit Wednesday. - Carefirst - Campaign discounts - Childcare vouchers - Free eye care vouchers - Recommend a friend scheme paid reward of £300 - Recognition and reward schemes with Love to Shop Voucher rewards. - Weekly dress down day. If you feel you are the right candidate for the role as our Operations Manager – Contact Centre, then please click ‘apply’ now We’d love to hear from you

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