Operations Manager

RECRUITMENTiQ ,
London, Greater London
More Details
Job Type: Full-time
Salary: £28,000 per annum

Overview

RECRUITMENTiQ are working in partnership with Bellevenue Mortlakes and are seeking an Operations Manager. Location: Enfield Town (EN2) Hours: Full Time Salary: £28,000 - £34,000 per annum (dependent on experience) About Us Belleveue Mortlakes are a busy, thriving Chartered Surveyors practice that specialises in the valuation of commercial and residential property, acting for over 100 secured lending clients/banks. We have an outstanding opportunity for an Operations Manager to join our friendly team, based at the Head Office in Enfield Town. About the Role Responsible for overseeing the operational elements of the valuation process, you will work with team members across the business - Partners, Surveyors and members of the Admin team - to help the business deliver completed valuations in a timely manner and with an outstanding level of service to our Clients. This is a wide ranging role, with responsibilities across many business functions, including: Co-ordinating with your colleagues in the Operations team to ensure timely entry of new instructions on to the system. Managing the surveyors diaries and scheduling survey appointments. Liaison with a variety of different stakeholders including senior lending clients, high net worth individuals, solicitors, brokers, estate agents, panel managers and more, to provide effective communication of progress in the pre-survey stages of each valuation. Oversee the use and maintenance of the CRM system, checking data is being entered according to our processes and updated where relevant. You will use the CRM system to prepare email campaigns and send out emails. Reporting on key performance measures, using the CRM system to download data and Excel to prepare reports. In liaison with the Partners you will assist with recruitment processes, writing job specs and co-ordinating interviews. As the go to person for day to day IT issues, you will co-ordinate with external IT support where required to facilitate the resolution of IT issues. Assisting the Accounts department, you will help follow up outstanding invoices. Office management functions will include managing utilities contracts and liaison with suppliers. About You You will have experience in operations management, with strong communication skills and excellent spoken and written English. A team player, you will be able to build strong working relationships across the organisation and with stakeholders. With a positive can-do' attitude, you will have a customer focused approach to the delivery of services and projects. You will be exceptionally organised with the ability to manage a portfolio of projects and workstreams, as well as be a logical thinker and able to remain calm under pressure. You will be fully IT literate and confident in using Excel and Word. Experience in using CRM systems would be an advantage, but not essential. Interested? Don't hesitate Click "apply" now

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