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Kantar Group Limited
,
London, Greater London
Junior account manager
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Job Type: Full-time |
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Overview
Here at Kantar we view the client satisfaction programme as a key tool to measure progress in our clients’ business and our own. For our clients, this is a short, easy to complete survey on a mobile device which generates easy-to-understand and accessible data about our work at the brand, agency, country, and sector level. In addition to our core survey, other offerings include Project Based Surveys – designed to capture feedback on more transactional work and/or during key project milestones. The account management team provides a central resource to support the executive teams, global client leaders, agencies and clients participating in the client satisfaction program. As the Junior Account Manager you will be the front-line of our help desk. Nobody knows consumers better than Kantar. Providing insight and inspiration to help clients flourish in an extraordinary world, we bring together 9 of the world’s leading research, data and insight brands. Our global team of 30,000 people in more 100 countries delivers specialist insight, business strategies and consultancy support. KEY OUTCOMES Primary support for end-user queries in our helpdesk: Answering general systems questions Providing user access Assisting with account requests Trafficking incoming e-mails to appropriate members of the team where escalation is required Troubleshooting access/platform issues Support the team to help implement successful client satisfaction programs: Assisting with the creation of onboarding materials Reviewing/updating user lists Providing general progress reports/updates Data and results analysis UAT testing for systems updates CAPABILITIES Strong communication skills, both written and verbal Outstanding organizational skills Strong analytical skills- able to work with data in different formats Very proficient in power point and excel and comfortable with databases and dashboards Able to work both independently and in a team Able to work in an agile environment within a large corporation Comfortable working on a fast-paced, dynamic, high-profile projects Be a lateral thinker Strong desire to learn new programs and alternate ways of working JOIN US At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity, therefore we welcome applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics. PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit .