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Blue Square
,
Chertsey, Surrey
Samsung Channel Manager - Chertsey
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Job Type: Full-time |
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Salary: £45,000 per annum |
Overview
Based within Samsung's head office, you will be working with their mobile retail team, Channel Marketing and Account Managers to deliver all aspects of retail and contact centre within the relevant mobile channel(s). You will be planning and managing the rollout of fixtures, devices and messaging of our client's and channel retail displays across all mobile products. You will also be planning and managing all retail communication and engagement within your relevant channel(s). Additionally, you will be responsible for the management and governance of all retail contractual agreements. All suitable candidates should reside no more than 50 miles away from the vacancy location. Candidates who live outside of the requirement will not be considered. Main Duties and Areas of Responsibility Build strong relationships with Senior Stakeholders both internally and externally within your Channel(s) Lead the Samsung Relationship Manager (SRM) dedicated to Contact Centre to execute best in class channel contact centre execution, aligned JBPs (joint business plans) and ownership of contact centre relationships in channel To be a key stakeholder on all projects that relate to your Channel(s) Plan and manage the roll out of all retail messaging, devices and fixtures aligned with HQ strategy as advised by the Go to Market team Support the development of best in class retail solutions by actively supporting all retail trials and projects Provide contractual governance for all space and retail contracts including challenging Channel Stakeholders to honour all aspects of the contract Provide detailed plans to the Retail Field Force and wider channel engagement teams to enable full measurement of the effectiveness of all investment within your Channel(s) Responsible for budgeting and managing retail spend within your channel by working closely with Channel Marketing Managers Responsible for ensuring internal marketing processes are being followed prior to committing any spend Delivery of all Retail and Contact Centre Programs within your channel(s) including but not limited to training (both in- life and at launch/induction), staff engagement, store staff incentives, device seeding and promoter programs Insight gathering and delivery to the wider business Delivery of regular Management and ROI reporting Adhoc duties as outlined by Channel Engagement Functions Work closely with Head of Channel Operations to support and facilitate meetings and new initiatives planned for channel contact centres. Planning of all Samsung Product Specialist resources for Contact Centre channels ensuring the appropriate engagement and commercial targets are met in line with agreed channel plans. Person Specification Must be able to demonstrate experience of working in Retail/Regional Management Knowledge of shopper journey and store environment Proven project management skills Lead and Inspire a virtual team and manage multiple, high profile tasks Able to communicate with & present to Senior Stakeholders both internal and external Passion for detail and delivery Proven knowledge of insight Experience of working strategically with agencies / 3rd parties Knowledge of legal and financial systems (SAP etc) Competencies Considers the customer Continuously drives improvement in people and processes Drives change, is adaptable and works flexibly Makes the right decisions and solves problems Considers the impact of decisions on profitability Leads by example and inspires other What can you expect from us? Full induction to hit the ground running in HQ Development plans The opportunity to work with a renowned client and a fantastic team This role will see you working for Blue Square whilst supporting Samsung.