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Information Technology
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London, Greater London
Head of Continuous Improvement
Overview
We're looking for a candidate to fill this position in an exciting company. You will be the champion of the customer, working with the teams to ever more effectively provide improved services. Your mission using the company framework will be to mercilessly eradicate waste, exponentially increase effectiveness and optimise efficiency. They will have previously walked the walk in delivering improvements - you have to have real world experience rather than presenting what you've learnt from a text book or a course. This will be coupled with a pragmatic and flexible attitude to get the right outcome for the organisation as opposed to a dogmatic approach to methodology. Strong customer focused approach with demonstrable first-class stakeholder engagement Demonstrable experience of leadership to deliver improvements across multiple teams A mind-set to deliver improvement with a customer focus Curiosity and demonstrable experience of implementing improvement initiatives leading to commercial benefits The ability to mentor and coach others to help them raise the bar for the benefit of themselves and the business Experience working within an Agile environment delivering faster at a higher quality level A solid knowledge of Service Management principles including Service Level Agreements and their applications aligned with knowledge of applying contracts based on business deliverables An understanding of cloud-based technology stacks and the application of these services to meet business outcomes and problems Willingness to travel across Europe, Latin America and Asia Pacific.