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Pageant Media Ltd
,
London, Greater London
Head of Customer Experience
Overview
Hong Kong HK 35/F Central Plaza, 18 Harbour Road, Wanchai, Hong Kong Cardiff CWL Developing and owning a dynamic sales enablement tool/repository where sales teams and managers can rapidly access up-to-date information to deliver on sales plans, including items such as standard pitch materials, competitor matrices, RoI calculators, case studies, and any other assets that drive effective sales execution. As part of the above, working closely with sales team leads to build and own an up-to-date market and industry awareness library that educates sales teams with best-in-class industry and market knowledge. Feeding in compelling content to increase the effectiveness of the lead generation process. Developing a clean UX to maximise landing page conversion rates and working with product / content teams to ensure consistency with the product experience. Working closely with sales operations to measure, evaluate and act upon sales effectiveness results at each step of the sales cycle, whilst also feeding through any product feedback. Ideal candidates for this role will have an entrepreneurial spirit to get things done and seize opportunities in a fast paced environment, along with a great deal of communications skill, sales empathy and thought leadership. You’ll also enjoy building relationships, as this is a bridging role between sales, marketing, product, content and other internal functions, as well as supporting the whole sales function.