HEAD OF CUSTOMER SUCCESS

Dynamic Search Solutions ,
London, Greater London
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Overview

We're looking for a candidate to fill this position in an exciting company. The Head of Customer Success prime responsibility is to lead a team, ensure that the client receives services to their agreed deliverable’s and to the required standard of quality, within the specified constraints of time and cost. Develop the key relationships within the client, ensuring the customer is maximizing their utilisation of product and services that are provided Lead client engagement with key stakeholders Work closely with product and proposition teams to develop new solutions and services Grow managed service revenue through new and existing channels Strategically add value to key clients by offering added value, whilst enabling the client to realize ROI To be fully accountable for the day-to-day management of the IT Manages Services delivered into key accounts Lead and develop key service clients 3 Years’ experience within a similar position Have experience of supporting and influencing decision makers Experience in leading a team as a Head of, Manager or Team Lead Experience in managing customer service reviews Comfortable driving growth from existing client base, as trusted adviser as opposed to having sales focus Must have experience of working for a Consultancy or IT Managed Service provider Good understanding in Managed Services, Networking, Data Centre, Infrastructure Services Experience of business change and transformation Understanding of ITIL and/or Prince2 methodologies Responsible and conscientious professional

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