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BlueOptima
,
London, Greater London
Head of Value Delivery
Overview
We're looking for a candidate to fill this position in an exciting company. Owning and scaling up the Value Delivery team and alignment with related departments to drive them to successfully create Value and Success Stories for all of our clients. Lead by example through driving client engagements with our key clients alongside Customer Success Manager and Data Scientist. Key contributor towards evolving the Customer Success function and the value delivery strategy of our core product offering. Consult with clients on the underlying Coding Effort metric and evangelise its use. Seek out for client feedback on our current customer success, data science and overall product offering to drive innovation and streamlining of our processes. 2-5 years experience in managing commercial and technical teams 2-5 years experience in data science or data analytics related fields A real passion for developing relationships with global companies and their C-suite The ability to communicate with senior stakeholders and track record of actively driving clients to success. Deeper domain knowledge of engineering departments and current trends(e.g. SDLC, CI CD, Agile, Quality Metrics, and similar) Strong background in Customer Success, Account Management or client facing functions. Familiarity with Tableau or similar data visualisation tools. Strong fundamentals in Statistical Analysis R or similar programming experience (e.g. Matlab) Motivation by delivering real value beyond powerpoint presentations or consulting slang. Willingness to try ideas and think creatively – use your entrepreneurial drive An interest to expand your skills – we will continuously help with personal development.