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Axis Group Services Limited
,
London, Greater London
Assistant Account Manager
Overview
Job Description
Role Purpose: To maximise contract profitability and minimise contract losses through the delivery of a consistently high standard of customer service which meets the contract specification. Role Requirement: * Previous management experience within a professional organisation, preferably in the security industry. * Good communication skills the ability to communicate clearly and logically in face to face situations with clients and staff. * Personal presentation to a high standard at all times. * Appreciation of the need for safe working practices, with the ability to implement company policy and procedure and ensure it is adhered to at all times. * Capable of recruiting security personnel in line with procedure. * Capable of mobilising T.U.P.E Transfers (in/out). * Ability to identify and implement the most effective methods of running a contract e.g. staffing levels, budgetary control. * Capable of managing staff performance on a day-to-day basis and able to carry out disciplinary / welfare procedures in line with Company policy. * Demonstrate organisational skills with evidence of ability to plan, prioritise and meet deadlines. * Capable of completing administration functions accurately and maintaining complete and up to date records. * Capable of selling additional Axis Security services to existing clients, i.e. maintenance and cleaning services. Specific Duties: * Ensure that the security coverage for each assignment on your portfolio is fully implemented and adhered to. * Undertake customer visits to build client relationships and ensure satisfaction with the security service. * Ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken. * Identify opportunities for new business, additions to security services as well as non-contractual work. * Review the running of contracts to identify ways in which productivity can be improved whilst maintaining security coverage. * Negotiate annual price increases. * Control and reduce labour turnover by effective recruitment and training. * Identify and take corrective action on variations to budget hours. * Monitor and review the performance of security personnel to ensure high standards are delivered and maintained. * Ensure that all Company Policies and Procedures are fully implemented, adhered to and communicated. * Resolve any disciplinary and welfare issues in line with Company Policy. * Communicate company information to security personnel. * Complete all contractual administration as appropriate and in a timely fashion. * Ensure all site based equipment is in good working order and/or arrange for repairs or replacements. Essential Skills Required: * 2 Years contact Management experience * Be able to produce Assignment Instructions and SOPs * Be smart and well presented at all times, leading by example to show the high standards required * Have experience within the security industry, with a proven track record for quality service * Be polite, helpful and diligent, with a can do ethos with strong negotiation and interpersonal skills * Have the ability to work to deadlines and effective time management skills * Be in possession of an SIA Licence and have awareness of health and safety requirements * Have excellent communication skills and be able to deliver the highest standard of customer service * Be experienced in managing staff, including welfare, disciplinary and development issues * Have a driving licence and the ability to attend all the sites within a large region * Be able to demonstrate a high standard of IT skills to use TimeGate, Email, Word and Excel effectively * Have experience of managing budgets and providing management information Documentation that must be provided by the applicant upon request: * SIA Licence(s) * Passport or full birth certificate * Visa (if relevant) * Bank Statements with account number, sort code and address * Proof of address (such as a utility bill) * Proof of National Insurance Number * Details of 2 personal references (that must not be relatives or live at the same address)