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Retail Merchant Services
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Milton Keynes, Buckinghamshire
Credit Controller
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
The Company Retail Merchant Services (RMS) is a UK based payments services organisation. We have been in business for over ten years and currently employ over 350 colleagues. Our mission is to help smaller, independent businesses thrive, grow and succeed. We do this by offering card payment services to ensure businesses always make the sale and by being customer obsessed, to put the customer at the heart of everything we do. We also partner to provide additional financial services to help businesses unlock vital cash flow to support their business ambitions. We are restless for improvement and have big plans to expand both our company and our offerings, and are looking for talented, energetic and passionate people to join our fast-paced team and be part of our ambitious journey. About the Role Retail Merchant Services are currently recruiting for a Cancellation Credit Controller to join our growing team at our Milton Keynes Head Office As a cancellation credit controller, you will be responsible for collecting the cancellation revenue for the business which is vital for us to continue our track record of strong revenue growth. You will be contacting customers to understand their challenges, liaise with departments to resolve their issues, and finally arrange payment collection of overdue account using various payment methods. You will be required to meet daily, weekly and monthly targets. This role is focused around cash collection; however, you must be truly customer obsessed to ensure that we resolve the customer queries first so that every effort is made to retain the customer. You will be fantastic at building relationships with other departments internally, whilst being able to work at pace to deliver solutions for our customers quickly, so that payments can be collected. You will be responsible for working accounts which have reached the end of life and therefore should have an understanding of the legal proceedings and enforcement routes available and work with our external agents to increase collection. We are working to embed a new collection platform and this role will be integral to the success of this new system. Continuously looking to be restless for improvement in all areas of process. This person will work within a team of approximately 7 people and will be based at our head office in central Milton Keynes. Skills and Abilities: Customer obsessed with a strong work ethic Results driven with a commitment to quality Excellent communication and interpersonal skills- proficient, polite and able to liaise with multiple internal stakeholders confidently Professional telephone manner High attention to detail/accuracy levels Ability to work at pace The ideal Candidate will be: Experienced within credit control or debt collection via telephone (circa 50 calls a day) Thrives under pressure with a result driven mentality Computer literate to include Excel and Word Persuasive, tenacious and a strong negotiator Ability to work on own initiative but within a team focused environment Experience of SalesForce desirable but not essential CICM desirable What we can offer you: Free breakfast each day 5% matched pension scheme Perkbox (discounted cinema, gym membership, restaurants and more) Relaxed smart-casual dress code Quarterly team social events Opportunities to progress within an expanding business 25 days holiday, (plus bank hols) Regular incentives and rewards Salary of £22,000 to £24,000 dependent on experience, plus generous commission. Working hours are Monday to Friday 8.45am until 5.15pm.