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The Recruitment Network
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London, Greater London
Client Training Specialist
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Job Type: Full-time |
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Salary: £35,000 per annum |
Overview
REQUIRED: Degree education REQUIRED: Client services support, client training and analysis experience - FACE TO FACE CLIENT TRAINING AND WEBEX SKILLS ESSENTIAL •Support Customers and Sales in post-sale activities in the effort to enhance the customer experience. Activities include but are not limited to: Business Analysis / Training Implementation and Delivery / Training Documentation Development / Adoption Analysis and Solution Recommendation & Implementation / Problem-Solving / On-going support as these activities relate to the use of all related products. •Act as the leader and primary liaison between business unit and Customer base with issues relating to product & technology in the areas of: (1) Hardware / Software Configuration, (2) Product Installation, (3) Data Definition, Mapping Integration •Action top tier escalations for all supported products and services. Provide follow-up as appropriate. •Monitor, collect and report knowledge collected from customer interactions, together with an integrated knowledge of internal systems and cross-departmental operations. Add into CRM for future reference. •Preparation for customer visits to include company research, training documents, liaise with Sales teams for any problems that may be encountered •Assist in creating and maintaining a proactive and positive environment with Customer Care, Sales, Marketing and other departments that impact Customers. •Interact with 3rd party vendors. Participate in training and relationship building through joint on-site customer visits, mutual training and customer support. •Regularly attend management, Sales, and Editorial meetings to present core information, keep communication channels open between departments and to be kept informed of all changes regarding clients and markets