IT Support Assistant

iwoca ltd ,
London, Greater London
More Details
Job Type: Full-time
Contract Type: Permanent

Overview

Description iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Since 2012, we've lent over £1 billion to over 50,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Our IT team looks after all the tech our employees use on a daily basis, making sure we have access to everything we need (equipment, software, web apps, etc.) to work efficiently. It’s very important to us at iwoca that staff have the best possible experience with the technology they use on a daily basis, as such we invest heavily in the latest workplace technology solutions. We run a diverse mix of iwoca employee technology, running Mac, Chrome, Windows and Linux OS’s, supplemented by a number of SaaS applications alongside our own web apps. Our computers are managed by a combination of Google and other MDM solutions, and sit on our reliable cloud managed network. We have zero physical infrastructure at any of our offices and continually strive to implement cutting edge,forward thinking solutions, relying on SSO, and API integrations. We seek for an enthusiastic IT assistant to assist in the provision, maintenance and management of all IT hardware and software across all our offices, as well as being the first point of contact for support requests and assisting the IT team in providing the best support to all iwocan’s wherever they are working. Requirements Responsibilities and Duties The IT hero would be responsible for the following: Ensuring staff have access to the hardware, software, and services they need to work efficiently. Supporting the onboarding and offboarding of staff. Basic networking tasks such as patching and minor configuration changes. Helping the team to manage asset inventory, procurement, repairs, auditing and licensing. Being the 1st line of support for all IT issues. Qualifications, skills and person specification: The ideal candidate for the role would: Be able to succinctly communicate basic technology issues to other members of the IT team. Work with other members of the IT team to apply solutions to problems. Have good general cross platform knowledge and proven experience supporting and managing end user devices in a professional environment. Experience with Google Gsuite and Mobile Device Management systems would be very beneficial. Have some experience with basic network troubleshooting and configuration. Have basic experience with or knowledge of task automation (e.g. scripting and API integrations between systems). Be able to document technology processes. Cape is optional. Benefits What’s life like as an iwocan? We all enjoy: Bright, modern office spaces in Tottenham Court Road and Covent Garden Two company retreats a year (in places like the French Alps or Spanish seaside) Pool, ping pong, foosball tables and tournaments and yoga An ever-growing number of clubs including climbing, chess, football and boxing Plenty of drinks and snacks in our office kitchen A paid volunteering day each year, for you to support your chosen charity   Just for you: Medical insurance from Vitality, including discounted gym membership Stock options Enhanced maternity and shared parental leave A workplace nursery tax benefit scheme 25 days holiday per year and an extra day off on your birthday Extra leave if you want to travel or study Special celebrations for anniversaries and long service including sabbatical Flexible working Cycle-to-work scheme   And to make sure we all keep learning, we offer: Tickets to tech conferences across Europe Company-wide talks with internal and external speakers A calendar of meetups we host at our office Access to learning platforms like Treehouse if you want to learn to code

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