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Capita
,
Reading, Berkshire
Service Delivery Lead
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Job Type: Full-time |
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Overview
What you will do: Take accountability for meeting contractual obligations, ensuring that we have resources and skills that can match the demand of our customer projects for direct delivery Regularly check that the service being delivered is aligned to the customer contract Acts on customer feedback and demonstrates continuous improvement Manage operational costs by maximising workforce optimisation of delivery teams Proactively build a relationship with key contacts to seek feedback and to build rapport Ensure regular observation of trainers and recording of results and constructive feedback and direction delivered Your experience and skills will include: Experience working in a learning supplier/agency environment Previous operational training experience Experience working with senior level stakeholders Sound knowledge of learning and development A relevant project or programme management qualification (desirable not essential) What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 day's holidays, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.