Events Office Manager - Reigate Manor

CQK Hotels ,
Reigate, Surrey
More Details
Job Type: Full-time

Overview

Manor Collection comprises three hotels - Reigate Manor, Hadlow Manor and Hartsfield Manor. We are looking for an Events Office Manager, to join our team based at Reigate Manor during an exciting period of growth and development. Reigate Manor is ideally situated as a functions or wedding venue in the Reigate Area. The hotel offers a variety of menu choices for private functions from Afternoon Tea to a bespoke buffet or formal dining menu. Overview: The Events Office Manager is a key role in the hotel. Responsibilities range from managing the team, delivering sales targets, initiating and coordinating marketing activities aimed at driving sales into the department, developing client relationships, ensuring the smooth running of all events through cooperation with other departments. Key Responsibilities: Team Management: • To manage the recruitment, interview, training and development of the Events Team members including annual performance reviews. Ensuring all documentation is prepared in accordance with company policy. • To instil an enthusiasm and passion to deliver exceptional results and exceed targets within the department. • To correct unacceptable behaviour and performance in line with the company disciplinary procedures. Sales & Marketing: • To develop and foster a sales culture environment within the department which identifies opportunities to maximize sales. • To ensure all sales leads and enquiries received by the department are dealt with in a proactive manner. • To monitor team performance against sales targets and proactively address any anticipated shortfalls • To ensure estimates for events are provided in a timely manner, in line with the company rate card and demand calendar, and to refer pricing decisions outside of these guidelines to senior management if appropriate to secure business. • To maintain an effective mechanism for following up all estimates and events enquiries in a timely manner to secure the business. • To provide post event follow up to ensure guest satisfaction and to secure repeat business. • To work with the Revenue Manager to identify gaps in utilization of event space and look for opportunities to promote and fill these gaps with client business or House Events. • To organize and promote House Events and evaluate the return on investment. • When relevant send leads to other Manor Collection • Organise and attend Wedding Fairs and other relevant Exhibitions securing budget approval and evaluating return on investment. • Undertake client entertaining and Fam Trips securing appropriate budget approval from management. • Work with the Marketing Manager to develop appropriate marketing collateral for the effective selling of the events space, securing budget approval from management. • Work with Sales Manager to refer sales leads, key contacts and opportunities for further proactive sales development. • Utilize relationship and services of Venue Directory and other Event and Wedding agents/websites to maximize revenue. Ensure details and listings on 3rd party sites are refreshed and updated with new offers on a regular basis. Assess return on investment of 3rd party sites. Operations: • To ensure that the Property Management System is used to its full potential and in accordance with standards laid down. • To implement, maintain and constantly improve departmental operating standards. This to include ensuring weekly function schedules are collated, produced and distributed to the standard laid down. • Communication with client, suppliers and all departments prior to an event to ensure smooth running • To manage and demonstrate high quality customer service. • To retain and build strong relationships with existing clients. • To ensure an Events Team Member is on site at large events and weddings. Financial Management & Reporting: • To ensure that terms and conditions of business are in place for all bookings and are adhered to by both the team and the client. • To report on the results of the Conference and Events team as required by Management. • To produce and update business forecasts for your department as required. • To work closely with the Revenue Manager, reception and accounts to ensure revenues are charged correctly to client and to internal cost centres. To ensure invoices are raised and paid in accordance with the terms of service. Working hours: Full time 40 hours per week which may include attendance at weekend and evening appointments and events. Benefits: - 28 days holiday - NEST pension - Recognition of birthdays and length of service - Perk Box - Discounts in Food & Beverage and Rooms across the hotels in the group

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