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Porcelanosa
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Watford, Hertfordshire
Sales Executive
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Job Type: Full-time |
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Overview
About us Porcelanosa is a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, as a company we aspire to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients.Porcelanosa was founded over 40 years ago since then we have had incredible growth and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers. We are a high regarded and respected supplier that specialise in Kitchens, Bathrooms, Tiles, Hardwood and other Group products selling into the construction and retail markets across Europe and the World since 1973. Job Outline: The Sales Consultant will deliver an excellent sales performance through providing the customer with exceptional service. They help deliver and grow the company’s brand at all levels. They deliver all set company procedures in line with the Operations Manual, and always promote and assist the company in achieving its goals and strategy. This Sales Consultant will be selling Bathrooms & other Group products. Key Skills and Responsibilities of the job: Personally, greeting the clients upon entry to the showroom; Recommending suitable product ranges to the client as per their specification (dimensions; budget); Provide the clients with detailed and accurate quotations Handling payments directly from clients as well as credit/debit card payments; Answering the telephones and dealing with any client queries; Commercial Focus: To deliver store sales in line with targets To actively sell and promote the company’s products at all times To excel at delivering and growing the brand in the stores local market place Customer Satisfaction: To ensure that customer service standards are exceptional at all times To always ensure that your selling skills are effective in line with customer expectations To ensure that the telephone, internet leads, customer surveys and future delivery reports are delivered in line with company guidelines To monitor all customer orders to ensure that 100% customer satisfaction is achieved (through effective backorders) To make sure that customer complaints do not arise by delivering excellent service To monitor your store at all time to enable the best possible standards to be delivered Product Presentation: To ensure that you always have up to date knowledge of all products To deliver at all times the highest level of standards across the store To deliver the best possible customer experience through driving product standards People Development: To make sure that you are trained in all aspects of the business To develop skills in driving our products and understanding our processes To make sure that you deliver 100% of your expectation at all times To take responsibility for your own development Job Delivery: To deliver your daily appointed workload To help create a team spirit that delivers ownership for the business To manage your own workload and responsibilities To take responsibility for your decisions Help to generate ideas for growing the business To change in line with business expectations To deliver exceptional performance at all times Health and Safety: To have a good understanding of the Health and Safety implications in the store To ensure that all Health and Safety requirements are adhered to To respond to any Health and Safety issues that arise in the store To monitor the day-to-day housekeeping standards in the store Personal Attributes; Excellent People Skills Smart personal appearance Clear and positive communicator with good negotiation and influencing skills Relevant experience with face to face customer sales in a similar environment or possesses the underlying traits to fulfil this role. Education and Qualifications; A good level of verbal, written and numerical literacy Relevant experience in a similar environment would be an advantage It is essential applicants have previous Bathroom design experience Benefits; 23 days holiday plus 8 bank holidays Staff discount Free parking on site Competitive package plus commission structure