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The Rank Group
,
Manchester, Greater Manchester
General Manager - Grosvenor Casinos - North West
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Job Type: Full-time |
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Overview
Part of The Rank Group, Grosvenor Casinos is the UK’s largest multi-channel casino-operator, operating across retail, online and mobile. We have a rich history and now operate purely in the gaming space, always changing and always innovating. We have circa 52 Casinos across the UK, varying in size, revenue and customer-base. Each of our properties is unique but what underpins all of them is that we consistently aim to deliver an exciting and entertaining gaming experience. Our teams are passionate about our brand and consistently drive revenue through a wide offering of games and a flawless customer journey. We have some amazing opportunities for experienced General Managers to join our business, particularly across the North West. Whilst gaming experience would be fantastic, we’re also able to consider applications from retail, leisure, hospitality and entertainment. The main remit of the role will be: - Providing leadership and direction to the whole team, inspiring and instilling belief in the company vision and enabling Team Members to achieve their full potential. - Providing coaching and a culture of performance improvement with all direct reports, empowering the to achieve their targets in the respective areas of responsibility. - Engaging the team to maintain the consistency of brand standards, to continually reinforce the Grosvenor casino culture and values. - Developing a business plan with the Operations Director/Regional Operations Manager which enables the Team, Customer and Shareholder targets of the Casino to be achieved to ensure longer term success. - Being proactive in driving customer loyalty and ensuring that the team are also proactive in championing the loyalty system and through personal contact and service skills. - To actively promote the online and in-casino gaming product and experience available to customers through grosvenorcasinos.com - Create opportunities to adopt best practice from other parts of the estate and ensuring an effective team contribution back into the estate to help drive overall regional performance and sustainable profitability. - Create opportunities to adopt best practice from other parts of the estate and ensuring an effective team contribution back into the estate to help drive overall regional performance and sustainable profitability remain on target with controllable costs. - Ensuring efficiency in electronic and table gaming, focusing on win margin, table opening and effective resourcing to maximise the offer to the customer and remain on target with controllable costs. The ideal candidate for this role will have experience of working across a multi-site, multi-channel experience in a General Manager or Area Manager role. You will have lead teams within a service driven environment, especially through periods of significant cultural change. You will have a commitment to offering and delivering unrivalled customer service and will know how to bring your newly acquired team with you on an exciting journey. If this sounds like you, and you’d like to be part of our evolving organisation, please get in touch.