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Blue Automotive
,
Rochdale, Greater Manchester
Service Advisor
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Job Type: Full-time |
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Overview
We have a fantastic opportunity for a Service Advisor with a successful VAG main dealer based in Rochdale to join their award-winning team, working with a world-leading brand. As a Service Advisor, you will benefit from a strong salary, Pension Scheme, Academy Training, Generous holiday allowance and additional company benefits. Key Objectives Booking customer’s cars in for service/MOT Displays extensive knowledge about products and services Maintains positive relationships with clients to ensure repeat and return customers Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups Liaise with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them Liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time Payment/transaction handling Skills You should demonstrate the following skills and experience; Have previous experience in a similar role, be target orientated and be a team player Deliver the highest levels of customer service with the personality to develop and maintain long-term customer relationships. Possess the ability to organise and prioritise work effectively Be IT literate Rochdale Car Sales Executive, Car Sales Specialist, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager