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Footasylum
,
Rochdale, Greater Manchester
IT Service Desk Engineer - 2nd Line
Overview
Job Description
* As a 2nd line IT Service Desk Engineer at Footasylum, you will work with the problem management team and other vital teams within the business. * You will ensure incidents are assigned to the correct resolver team, as well as making sure information is accurately recorded in the service management tool. * Ownership of producing and updating documentation of IT Systems. * Assisting with IT projects as required * Keep up-to-date with new processes, procedures and development * Support on PC, desktop, laptop, tablet and mobile * Providing excellent customer service, supplying fixes when appropriate and escalating technical issues to relevant contact. The Opportunity This is an opportunity to join the front line of our IT support, across one of the most exciting retail businesses in the UK. You will be involved in a broad range of tasks; you will be given the opportunity to work on new and exciting projects and will have the chance to develop in a busy department where each team member is valued. Skills & Experience * PC and Hardware troubleshooting * Strong Customer Service skills * Solid Problem-Solving skills with proficient attention to detail * PC and Networking Expertise * Solid Communication skills * Office networking DHCP/DNS * NTFS / Share Permissions * SMTP * Microsoft Dynamics Nav Warehouse Functionality * Microsoft Dynamics Nav Control Centre * Navision Job Management * SOTI Administration & Software Rollout * MFD Printer(s) & Configuration Please Note Due to the nature of the work, you will be expected to work shifts and be part of an on call rota. It may be necessary to work extra hours to finish a job. We have an on call payment that is part of your salary for this role.