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Charlotte Tilbury
,
London, Greater London
Lead Artist - 40 Hours - Harrods
Overview
Job Description
Lead Artist - 40 Hours Harrods About Us We are the fastest growing beauty brand globally - and we are on a mission to spread the word and do whatever it takes to be the best we can be. We combine expert artistry - alongside magical service to create a world-class experience for our customers. Our pace is fast - our products excite and we continue to celebrate success through our talented people. About Your Role A lead artist is a true brand ambassador who lives and breathes our values. Combining artistry and commerce - our lead artists drive targets through building lasting customer relationships and showcasing exceptional artistry. A lead artist has a track record of delivering results at retail artist level and can lead by example and coach retail artist teams to succeed. Requirements Key Accountabilities * Lead by example to consistently achieve and exceed personal sales goals and KPI's * Create brand awareness through the sharing and demonstration of strong product knowledge * Be proactive in booking appointments and maximizing every consultation * Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities within Company guidelines * Be an inspiration to the team, demonstrating exceptional artistry; giving on the spot coaching and feedback to develop the Retail Artists * Fluency in Charlotte Tilbury's makeup style, language and expertise in product knowledge * Drive masterclasses and event activity in-store, ensure appointments are fully booked * Bring active support and initiative for counter events/new product launches; sharing ideas * Demonstrate immaculate grooming standards always, reflecting your makeup look and in accordance with the Charlotte Tilbury grooming guidelines Your Skills and Experience * Passionate for the Charlotte Tilbury brand * Engaging and personable * Good communication and presentation skills * Experienced artist * Proven track record in driving personal sales * Customer facing experience * Social Media presence * Experience of managing and planning in-store events Benefits What is in it for you? * We offer a structured induction programme - Charlotte's Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations * Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals * You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate * Generous staff discount to use on all products * Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets * Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more