Senior Operations Manager (E-commerce Fulfilment)

The Hut Group ,
Burtonwood, Cheshire
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Senior Operations Manager (E-commerce Fulfilment) Based Warrington, Cheshire Description THG's primary focus is health, beauty, prestige and nutrition related consumer goods. The company owns and operates many leading brands including LookFantastic.com, Grow Gorgeous, Mio Skincare, ESPA and MyProtein.com - The worlds #1 online sports nutrition brand. Operations are at the heart of customer experience here at The Hut Group, shipping to consumers in over 200 countries worldwide from our purpose built, innovative Distribution Centres. Due to rapid growth, THG is looking to recruit a Senior Operations Manager (E-commerce Fulfilment) , with experience in automation and large-scale distribution to effectively manage outbound customer fulfilment operations at our Fulfilment Centre in Warrington. Description Reporting directly to the Head of Customer Fulfilment, you will be responsible for leading a team of up to 6 direct reports and overall team size of up to 600, ensuring operational targets are met and customer experience is delivered. You will be required to; Ensure operations are organised and executed in line with safety, quality and efficiency standards and customer experience is prioritised. Develop and leverage relationships with external stakeholders to align operational objectives to business needs Take responsibility for process improvement and team development to continually improve performance Develop a high performing culture and coach senior leaders in the operations department to achieve their potential. Proactively identify and lead process improvement initiatives Monitor costs associated with outbound operations and review weekly with view to reducing costs Supervise effective staff performance management to ensure Key Performance Indicators (KPI`s) are reached Work with other areas of the business to assist with effective problem solving with the goal of improving stock integrity The role will develop the fulfilment (outbound primarily, but not limited) strategy, managing the delivery through developing direct reports and the influencing the wider business in operations. Requirements To be considered for this role you will need to be a credible leader with line management experience within an e-commerce fulfilment background. You should also have * Strong technical skills, experience managing and optimising a WMS and working in an automated/semi-automated environment. * Ability to develop the fulfilment (primarily outbound) strategy and manage the delivery by developing direct reports and influencing the wider business in operations. * Degree in logistics/mathematics/supply chain / similar * Strong Communication Skills.Fluent in English and Highly Numerate) * Flexible attitude - To succeed within THG operations you should be capable of challenging the status quo, thrive on change and lead from the front. Benefits We offer: * Competitive salary * Employee discounts * Company bonus scheme * Company pension scheme

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