Senior Manager User Experience
Georgetown, Guyana View Company Profile
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Job Type: Full-time |
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Contract Type: Contract |
Our client is looking for Senior Manager User Experience:
Bachelor’s degree in Marketing or related field
5+ years’ experience in a customer centric role
Extensive experience in gathering and interpreting customer experience information.
Master's degree is an advantage
RESPONSIBILITIES:
Strategizing, designing and implementing initiatives to improve customer satisfaction
Ensuring and implementing customer loyalty programs
Driving a customer-centric culture throughout the organization
Responsible for all retention efforts to ensure churn rates are kept low or within industry standards
Develop and implement CX strategies
Analyze customer feedback and data
Lead the cross functional teams toward customer service quality assurance
Overseeing and improving customer service operations
Posted 8 months ago.