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Tandem Bank
,
London, Greater London
Service Delivery Analyst
Overview
Job Description
We fully appreciate the current situation in relation to coronavirus and wanted to provide some assurances that as an organisation we are set up to work remotely. We are continuing as normal with all our recruitment and looking forward to receiving your applications and talking to you remotely on the phone or via video. The role The Service Desk is at the heart of Tandem's business operations, providing a single point of contact for colleagues experiencing technical problems or requiring assistance. Your role will be to provide technical support to our internal staff, supporting the business to delivery as quickly and as efficiently as possible without compromising governance and audit requirements Working across all departments in a tech-led organisation, you will have plenty of opportunity to build your technical knowledge and will be encouraged to utilise this in improving the service we provide. What you will be working on: The successful candidate will be responsible for the following: * Managing incidents and requests through the service management tool - categorisation, prioritisation, triage and resolution * Provide support for a wide range and constantly evolving set of applications, software and hardware * Maintaining governance standards across all ITSM processes * Onboarding new starters * Access Management across tech platforms * Raising changes and ensuring relevant approvals are sought * Desktop computing builds * Inventory management * Desktop patching across both windows and mac estates * Active Directory management * Network and firewall configuration * Configuration and management of tools such as: O365, Bluecoat, Fresh Service, Crowdstrike, Manage Engine, JAMF, Slack, Jira * Working alongside the Platform and Engineering teams learning new skills What we're looking for: The successful candidate will demonstrate the following experience skills and behaviours: Essential: * Experience in a customer-oriented environment * Passion for technology Desirable: * Minimum 2:1 degree in Business Information Technology, Computing & IT and Business or equivalent area of study/experience Qualities we look for: * Highly customer-centric with a passion for delivering a best-in-class customer experience; * High levels of personal and professional integrity; * Excellent communication skills and energy; * Very sound judgement and business instinct with a desire to challenge traditional thinking; * Determined to succeed, high energy with humility and a strong personal drive; * A collaborative working style; * Live and breathe the Tandem values in every aspect of delivery. You can find our Applicant Privacy Policyhere. Tandem Money is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974. Our mission is to build a business of the future, that improves people's financial lives. No agencies please.