Receptionist

Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: Knowledge of relevant procedures Level of customer Service Team Player Health and safety awareness and knowledge Communication Job Description Job objectives and responsibilities Profile As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature. Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience. The role will be working a 40hr week Monday to Friday with an annual salary of 19,397 per annum General Scope To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house, meeting rooms and the hospitality suite are efficiently managed to the standards of which Network Rail expect. This role is diverse between fronts of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation. Main duties * Covering the Reception desk when required to sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients. * Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, support with producing the Signature Network Rail newsletter, internal auditing and staff passes report * Responding to the Reception Inbox making sure all emails are replied to in a timely manner. * Elements of travel to relieve other sites if needed * Proactively assisting with any events our clients require support on. * Reviewing the security check list ensuring all faults have been corrected or logged to maintenance. * Proactively responding to any raised close calls within the meeting room suite, reception or the hospitality area. * Ensuring all health and safety posters and leaflets are up to date and relevant. * Being the representative on behalf of the team for the engagement team. * Maintain up to date health and safety folders, with direction from the regional front of house manager. General: * To represent Signature in a proficient, professional and personal manner at all times. * To ensure appearance is maintained to our grooming standards. * To attend any training sessions requested by the management team. * To assist all guests and MITIE/Signature clients with any reasonable requests. * To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager * To comply with Signature standards for absences/ sickness. Telephony * To answer the telephone within a timely manner using the correct greeting. * To transfer all calls in an efficient, professional and personal manner. Security * To remain constantly aware of security and report or act upon any suspicious event or person. * To regularly liaise with the Building security/ onsite Building Manager to ensure we are awar