Food & Beverage Assistant (Healthcare)

MITIE GROUP PLC ,
Epsom, Surrey
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Job Description

Company Description Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. Our culture - our core values and how we behave : * We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. * We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. * We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. * Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. * Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job Description Main Duties: * Takes patient food orders and processes the information as appropriate. * Prepares the service areas with the necessary service equipment, crockery, serving utensils, condiments food etc. * Ensures that all foods, and fluids are served when required as per ward requirements and accurately recorded * Complies with instruction on portion control, presentation and recording all information relating to the service. * Assists in food preparation & production when required. Maintains high standards of hygiene and food handling. * Promptly and accurately completes due diligence and other food safety documentation. * Ensures all stores are correctly rotated, and used in date order, and any out of date products are disposed of in the correct manner. * Checks all ward kitchen and departmental fridges for food safety compliance * Undertakes cleaning duties including floors, wall surfaces and equipment adhering to COSHH guidelines. * Reports any safety deficiencies, incidents, near misses, ill health and environmental incidents to their manager. * Ensures company safety arrangements and procedures are followed always. Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager * Complies with standards as set up in the company procedures and through training delivered. * Undertakes additional duties as required by their supervisor in line with capabilities. * Communicates effectively with all the teams to ensure there is a seamless way of working across the contract. * Brings to life the Mitie values daily and demonstrates the exceptional everyday. Qualifications * Committed to providing patients with safe, high quality and well-presented food. * Maintains a smart, professional and hygienic appearance. * Works safely always giving due consideration for the safety of others and the environment. * Prepared to work in a chilled environment. * Food safety level 2 preferred, must be available to undertake mandatory training at short notice to comply with food safety * Provides exceptional service to the patients. Sets an example by being professional always and demonstrates product knowledge when enquiries are made. * Standing mostly with manual handling & some bending / stretching / heavy lifting required * Upholds and reflects the vision and values of the Trust and Mitie in all actions and behaviours. * Has a good level of both written and spoken English skills with an excellent attention to detail * A strong communicator, who can easily interact with customers and team members * Enthusiastic and Conscientious. Diligent and committed. A flexible approach, and "can do attitude" together with the ability to self-prioritise will be required * Maintains a good working relationship with; Mitie employees, NHS trust employees and hospital patients * Represents Mitie and the client always in a professional, courteous and confident manner Additional Information Health and Safety responsibilities: * Follow Group and company policies and procedures at all times; * Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; * Use all work equipment and personal PPE properly and in accordance with training received; * Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: * Ensure compliance with Mitie's information security procedures in all activities; * Proactively identify and

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