Senior Engineer, Corporate Network/Voice

Finastra ,
London, Greater London
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Job Description

Key Responsibilities:Planning and Leadership * Key enabler to Technology Roadmap for corporate network, voice and collaboration including detailed technical plan. This will include building, maintaining and executing with team support. * Keep up to date on evolving technologies and trends to position Finastra Voice and Collaboration for our global future * Work with leadership to ensure aligned delivery of agreed solutions. * Support the Senior Manager and Head in the assessment of future cloud based network and voice technologies (as needed, special assignment) Documentation / Vendor * Assist in inventory of all critical systems, licensing and components in Cisco voice (SW / HW) in region and global (as needed / where appropriate) * Assist in inventory of Line Inventory with support of the IS finance team for EMEA / APAC / Americas region * Technical liaison of local vendor (HW / SW / Support / Service) service support agreements with support of IS Leadership Production * Ensure ongoing Operational Readiness including backups, monitoring, DR and general health with team and delivery partners * Daily oversight of system utilization, growth analysis and capacity planning and process recommendations for improving efficiency * Work with cross functional teams in delivery and ongoing maintenance as required. This is a collaboration effort from within corporate network and other local / global teams. * Oversee Installation, support and maintenance of production voice networks and systems * Integrate network services including but not limited to switching, routing, wireless networks and network security * General understanding of server, AD and security design and topology * Document process to support delivery partner in performing moves, adds & changes * Level 3 and 4 senior oncall (as needed - rotational) Experience : * Cisco IP Telephony suite operation, multi-national vendor management, multi-national telco management (Data and Voice) * Multi-national Network Management, Cloud IP Voice and Managed WAN provider * Experience working with a run / support partner in a global project and technical delivery * This is a hands on role, 50% plan, 50% delivery (as needed) * Experience in the implementation of multi-national, multi-site cloud voice and managed WAN solutions * Understanding of internal and external connectivity models (ISDN/SIP Trunking) * Demonstrated experience in troubleshooting call routing, network performance and VoIP quality issues * Demonstrable expertise on the Cisco IP / UC and PABX voice technologies * Knowledge of legacy PABX systems, and managing these platforms through delivery partners, general legacy telecom technologies * Ability to travel to global (Finastra) locations for project and planning work (as required) Soft skills required: * Excellent English written and oral communication skills * Strong technical documentation capability * Organized, methodical and high attention to detail * Takes full ownership and be accountable of solution deliver and services * Takes ownership of learning and career progression * Cultural knowledge of key Europe Middle East / Asia Pacific / America's countries to affect change in regional operations Desirable, but not essential ... * Experience deploying Microsoft Collaboration offerings such as Office 365 * Experience deploying cloud based video coloration solutions such as MS Skype / Teams and Zoom * Avaya to Cloud migration * Cisco call center solutions including Social Media / Channel support * CCIE level certifications for voice and routing / switching / wan Qualifications: CCNP Routing and Security, Collaboration or Voice certifications, ITIL (latest version) ***** The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner. *****

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