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Scope Personnel
,
Milton Keynes, Buckinghamshire
Automotive Service Advisor
Overview
Job Description
Scope Personnel are happy to be recruiting on behalf of our busy client for a Automotive Service Advisor. This position will require you to work an alternating day shift pattern with the shift as follows; Week 1 - 07:00am - 17:00pm Week 2 - 08:00am - 18:00pm The basic salary on this position is £22,000 with an additional £4,000 in bonuses. Duties include; * Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand. * Manage all service telephone, email and walk-in enquiries. * Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off * Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team * Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up. * Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team. * Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work. * Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc If you are currently looking for a new position and would like to discuss the role further, please call Josh on 0151 541 5900 or apply here.