Sales/Office Administrator

Hammond Professional Indemnity Consultants Ltd ,
Birmingham, West Midlands
More Details

Overview

Job Description

Description At Hammond Professional Indemnity Consultants, we have a strong 20-year history of assessing our client's professional indemnity needs.This is an exciting time to join, as we are working on developing & expanding the company. We are looking for a highly motivated, positive, friendly office sales administrator to join our fast growing but close knit team. The successful candidate will be responsible for carrying out administrative duties in relation to the servicing of existing and new clients, handling mid-term adjustments, preparing renewal documentation and chasing/processing payments in support of the companies Account Handlers and Brokers, working to the companies strict SLA's and the FCA guidelines. Requirements Insurance knowledge not essential however one year of experience in customer servicing or administrative experience is required. Must have attention to detail and the ability to follow procedures to review, prepare and complete insurance forms and documents, certificates, etc. Effective interpersonal, organisational and communication skills to resolve daily issues, ability to answer frequently asked questions and ability to judge the right time to escalate more complex issues Must possess knowledge and skills in computer especially in Microsoft Office packages. Provide excellent customer service and provide support to retain and acquire profitable business of the company You must have a confident & friendly telephone manner; to take inbound calls into the office and there may also be instances where you'd speak to clients about different insurance products Ability to learn quickly and to be able to think on your feet. The candidate must have a positive attitude & be motivated Great time keeping & reliability Must effectively prioritise workloads to maintain high service & quality standards Must have GCSE maths and English (or equivalent). This is an office based role & applicants must have experience of working in an office, in front of a computer & on the phone. CII (preferred not essential) HOURS OF WORK Full time 40 hours per week Mon-Fri 08.30-17.30, with 1 hour for lunch Permanent role - with review on completion of successful 6-month probation period & upon rceipt of satisfactory references Salary - national minimum wage + based on experience Benefits Personal development and genuine career progression opportunities We will support candidates through the insurance qualifications, provide on the job training, and progress candidates upwards through the company. Great city centre location

People also viewed