Sr. Risk Manager

Amazon ,
London, Greater London
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Job Description

About Amazon: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon WW Operations formed a centralized team, Transportation Rick Compliance (TRC), to partner with Amazon's Transportation & Logistics business operations to identify and mitigate risk in a rapidly growing and complex, global environment. To support the business, we are continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. The Quality Assurance (QA) team is seeking a high-performing data driven Sr. Risk Manager with a penchant for process improvement. In this role you will lead the Quality Assurance & Training function in the EU-6 which will include the reporting of transportation & logistics business level compliance. You will work with field audit team, business, legal, and technology teams to identify defects, close gaps, develop and execute the build-out of sustainable and systematic QA solutions. Responsibilities include (but are not limited to): Lead the development, implementation, maintenance, and continuous improvement of the QA program in EU-6 Monitor and report on Quality metrics and deep dive anomalies Develop accurate and relevant closed-loop QA processes, identify defects and execute associated remediation plans to improve transportation audit quality Own comprehensive region level training program (internal and external stakeholders) Support the development and launch of new audit programs/products Continuously look for opportunities to streamline QA processes, improve SLA, and reduce cost

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