Clinical Services Manager

Healthcare at Home ,
Birmingham, West Midlands
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Job Description

We have a new opportunity for a Clinical Services Manager. Ultimately, we are looking for someone inspirational, to lead the team and the service to success where we work in partnership with the QEHB Trust in Birmingham. As a Clinical Operations Manager, you will deliver clinical operational performance and build key relationships with internal and external stakeholders to promote and raise awareness of healthcare at home services. It is our mission to grow and evolve all our services whilst also ensuring that our teams provide the highest quality of care. Are you the person to help us achieve this? healthcare at home ... a little about us... Our vision is simple, we help our patients have their best day, every day. Working alongside healthcare providers and pharmaceutical companies, we ensure first class clinical care in the home to our patients and provide greater insights and efficiencies to our customers. Delivering through a patient centric approach, coupled with the introduction of user friendly technology, we provide clear visibility of the patient's adherence and persistence, resulting in improved outcomes. All this contributes to supporting our customers to identify interventions which enables patients to rediscover 'their normal' and have their best day every day. Why work at healthcare at home ... the benefits We are an inspiring business that has exciting times ahead and a clear vision to take us forward. We know people are fundamental to our success and we are focused on helping people to develop their careers. We have a strong culture of continual training and development from the moment you start through our induction to ongoing professional development throughout your career. We offer a robust and flexible reward package including: + Fully expensed company car and fuel card or car allowance of 4790 per annum plus mileage + NMC fees paid for + Contributory pension scheme + Private healthcare cover + Death in service (4 x salary) + Annual holiday - 33 days inclusive of bank holidays + Mobile phone and tablet device + Online benefits portal - discounts on high street stores, holidays, days out etc + Comprehensive 9 day paid residential induction + Support with revalidation + Health and Wellbeing package What does a Clinical Operations Manager do at healthcare at home? As a Clinical Operations Manager at healthcare at home you will lead and manage the clinical team, motivating, inspiring and leading by example. You will be able to deliver clinical operational performance against KPI's and SLA's and also maintain and improve clinical quality and monitor standards using data, audits and reports. You will be able to discuss and resolve service delivery issues at the earliest opportunity locally, escalating appropriately where necessary. You will work closely with internal and external key stakeholders to promote and raise awareness of healthcare at home services and identify/support business development opportunities. What skills, qualifications and qualities do I need to be successful? Fundamentally we are looking for a confident and assertive manager with a mix of clinical and operational experience that has the passion to help drive our business forward. You will be a registered nurse, physiotherapist or occupational therapist that is experienced in line managing clinical staff and operational delivery. You will be able to understand and ensure compliance with health, social care or pharmaceutical regulatory bodies as required. As this role involves managing a team based in the community, it is therefore crucial that you have a full UK driving licence. healthcare at home are an equal opportunities employer ID: 2020-3851 External Company Name: Healthcare at Home Ltd External Company URL: www.hah.co.uk Address Line 1: Queen Elizabeth Hospital Birmingham

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