District Business Operations Manager

Expeditors ,
London, Greater London
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Job Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. + 15,000 trained professionals + 250+ locations worldwide + Fortune 500 + Globally unified systems JOB TITLE: Manager, Business Operations (District) DIRECT REPORTING STRUCTURE: District Manager / Branch Manager INDIRECT REPORTING STRUCTURE: Regional Manager, Business Operations (RVP Region) PEER POSITION: Sales Manager Customer Retention Manager Product Manager PURPOSE: Deploy District Process Solutions Pursue efficiency and Consistency Increase customer and employee satisfaction Drive growth opportunities SUMMARY DESCRIPTION: To lead and assist in our relentless pursuit of efficiency and operational Excellence. KEY RESPONSIBILITIES: District Role: Take direction from Regional Manager, Business Operations - Process (RVP Region) Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistency Produce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception management Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods Provide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoring Monitor District Excellence to promote behaviors and processes to close the performance gap between districts Lead and ensure progress on corrective and preventative actions within your district Work alongside the District Analytics (if applicable) to deliver reporting and automation to the field Present improved data and analytics for internal business opportunity and external client value + Expeditors Product and Service knowledge + Transition & Implementation knowledge + Understanding of Process Fundamentals + Strong PC and analytical skills, including experience with Microsoft Office + Strong presentation skills + Effective project management skills + Effective interpersonal skills, with ability to relate to employees at all levels + Proficient in Project Management Tools and Process Strong organizational skills, ability to manage multiple priorities effectively Expeditors offers excellent benefits + Employee Stock Purchase Plan + Training and Personnel Development Program

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