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Amazon
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London, Greater London
Pet Supplies Category Leader
Overview
Job Description
Amazon's Pet Supplies team is looking for an exceptionally motivated and talented "Category Leader" that will run one of Amazon's most challenging yet very rewarding Consumables business. In 2020 this leader will be responsible for defining and implementing a growth vision to accelerate the topline and bottom line growth trajectory of this important Amazon Business. Within scope are whitespace category expansion, private brands, and customer experience re-invention. This leader will have responsibility for total P&L ownership, large scale negotiations at regional level, stakeholder management of top CPG vendors. The leader will be also responsible for this category's supply chain management and product management including customer experience. This leader will manage a high performing team whose primary goal is to continually disrupt the Pets space with our unrivaled selection coverage, strategic brand partnerships, thought leading CX innovation and being best of Amazon in all the input metrics across the globe. YOUR RESPONSIBILITIES: Provide leadership, direction setting and clear strategic focus to the multi-functional category team to ensure accountability and delivery of business goals. Lead cross functional inter dependencies (Amazon Vendor Services, In-Stock Management, Tech and Product Management, Marketing) and Pets specific deliverables with relevant stakeholders. Translate category metrics into actionable plans as determined by different inputs which drive category performance. Be accountable to all important metrics such as selection, customer dynamics, operational efficiency metrics, and marketing HoTW metrics. Create sustainable process improvements which drive year-over-year progress in the category. Own development and delivery of Pets innovation masterplan. Work cross functionally with central company-wide teams in Technology, Operations and Merchant Services to establish the right processes and optimize them to utilize resources most efficiently. Identify new approaches for improving selection and category awareness to better manage the performance of the category over the long run. Focus on talent management of the team which includes effectively recruiting and developing the best, and creating an environment which motivates people to thrive in their expertise and deliver on our ambitious goals. STRATEGY Sets strategic directions for the business that optimize for long-term success, focusing on customer experience, growth, and profitability. Creates and communicates long-term plans including forecasting and resource planning/allocation. Understands and communicates risks and identifies growth opportunities for the business. Designs, validates, and institutionalizes cross-team best practices; consults with other senior leaders on cross-category priorities. VENDOR MANAGEMENT Sets direction and aligns the team to drive category selection and growth strategies. Represents team at cross-category top-to-top vendor meetings by aligning objectives and working toward common goals. Drives strategic negotiations that impact multiple categories and/or product lines for improved costs and terms. Provides feedback on existing programs or initiates the creation of new programs to drive vendor participation. BUSINESS OPERATIONS Establishes pricing, selection, and convenience goals for the category that deliver long-term positive results; develops processes to audit team inputs. Owns Retail P&L for category and focuses on strategy for scalable revenue and margin improvement. Balances portfolio to manage goals for multiple product groups. Aligns strategy for promotional plans, sets vision for category promotions, and reviews and audits to ensure quality customer experience. Audits team's work periodically and directs team to perform deep-dive analysis on problems; presents findings to senior leadership. Coaches and empowers team to identify and automate product lifecycle changes that scale to all retail categories while maintaining individual accountability. Ensures results drive improvements across multiple categories or organizations. Effectively negotiates projects and agendas across a broad range of cross-functional teams and tech teams; influences through persuasion, not politics. Insists on a high bar for operational automation and holds teams (both category and technical) accountable for automation goals PROGRAM MANAGEMENT - CUSTOMER FOCUS Ensures teams prioritize quality customer experience. Uses industry knowledge to broaden or clarify customer and category problems/opportunities. Creates and maintains a strong customer obsession and innovation culture within the team. Benchmarks against competition, assessing our performance against theirs, identifying improvement areas, and directing team to close gaps. Briefs tech teams on our customer problems, build PR FAQs and user studies to empower them to generate right CX across EU. TEAM DEVELOPMENT & PEOPLE STRATEGY Audits knowledge management resources;