Account Manager - Team Lead

Seedrs ,
London, Greater London
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Overview

Job Description

Seedrs is the leading equity crowdfunding platform and the most active funder of private companies in the UK, with over 790M invested into campaigns and more than 950 deals funded. We allow all types of investors to invest as little or as much as they like in businesses they believe in and share in their success. And we allow ambitious businesses in all sectors to raise capital and build community through an efficient, online process. Seedrs HQ is in London, with offices in Lisbon, Amsterdam and Berlin. We are backed by top-tier institutional investors and VCs, as well as over 2,500 of our own users. Seedrs is experiencing exceptional growth and are looking for superstars to join our team. We have created a working environment which allows you to be yourself at work and be treated fairly, on the basis of your merits, abilities and potential. We recognise the benefits of having a diverse workforce and take steps to ensure that we endeavour to recruit from a wide pool of suitably qualified candidates. We live by core values, all of which operate to help us deliver company goals. We are looking for an Account Manager to join our Investment Team, with strong experience managing a team to achieve results, improving processes, strong client & account management skills and pipeline forecasting skills. Our Investment Team is the core operational/client facing team at Seedrs: we are responsible for taking care of entrepreneurs that raise funds with Seedrs throughout the investment journey, from pitch preparation & review and pre-launch planning, campaign launch and maximising the chances of success of the fundraise, due diligence and managing the terms of the investment. The team is growing and we are now looking for a senior hire to help manage the team. What you'll do: The manager will report to the Chief Investment Officer and be a leader within the Investment Team. The role will encompass 3 key functions: People management: you will manage a team of investment associates/senior investment associates. You will be responsible for setting clear performance targets, tracking individual and team performance against targets, instiling a high standard and work ethic within the team and be an inspiring and supportive leader. Account management: you will act as a role model for account management and upskill the team on best practice client service. You will need to be passionate about serving our clients and delivering outcomes for them. We manage clients through a long process at what can be a stressful time for their business: you will need to be able to build rapport under pressure and get buy-in from our clients on process and timeframes. Pipeline management/forecasting: a key aspect of the this role will be to report on the investment team pipeline, keeping our reporting information up to date to ensure accurate forecasting. You will also need to proactively identify opportunities and lead initiatives to improve team & process efficiency, conversion rates, client success and timeframes - a key part of the role is to consider the scalability of the function. What we're looking for: * Someone with a genuine interest in the industry and with an enthusiasm for the changing landscape of alternative finance and a passion for entrepreneurship. * Strong people management skills: 2-3 years of experience managing a team of direct reports, with a proven track record of success. * Experience of account management: our team is responsible for working with our clients on a daily basis, supporting entrepreneurs through their fundraise and often directly communicating with our investors. * Experience of managing a pipeline: our team handles a pipeline often in excess of 200 clients, at various stages of their fundraising journey. * Experience of using a CRM tool. * Adaptive to a fast-paced and dynamic environment, you will be able to manage your own time, and work on a number of projects and tasks at a time. You'll know where we are on all fronts, push things forward and keep the rhythm of the team going - on both deliverables (ie keeping to targets/deadlines) and team management matters (eg reviews, performance management). * Ideally, you'll understand investment terms and structures but as long as you're intellectually curious then you'll be able to pick this up on the job. * Legally authorised to work in the UK. Salary & Benefits: * Competitive salary. * Employee Share Options. * Personal and professional development programme. * You'll be working for one of the hottest startups in Europe with a top notch team. * Employee share options. * Money to invest through the platform. * 25 days annual leave and Flexi Fridays. * Buy and sell holiday benefit. * Subsidised Gym or ClassPass membership. * Access to our Healthcare Cash Plan programme. * Discounted Smarterly ISA account. * Enhanced maternity/paternity/adoption pay. * Enhanced Pension package. * Company offsites and Team socials. * Great offices with free fruit, coffee and Frid

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