Account Director

OLIVER Agency ,
London, Greater London
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Role: Account Director Location: London ROLE MISSION The purpose-built U-Studios (powered by OLIVER) is entering an exciting new phase (U-Studio 2.0) focused on increased global capabilities, increased throughput, enhanced work quality, new service offerings and greater efficiency and scale. Homecare U-Studio is reinventing itself with key group tech and innovation partners to deliver some truly tech first and inspiring work. To help us achieve our goal, we are looking for a talented Account Director to join us in this exciting ambition. THIS ROLE IS RIGHT FOR YOU IF... You'd like the opportunity to work for an internationally recognised brand, and you enjoy working in a fast-paced environment where no day is the same. This is a great opportunity for a level-headed, strategic thinker, who has gravitas with a client. ABOUT THE TEAM YOU WILL BE JOINING You'll be joining a permanent on-site creative team who are super passionate about creating and producing the best products. The London team are working on some of the best-loved home care brands, including Persil, Comfort, and many more WHAT YOU WILL BE DOING IN YOUR ROLE * Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution-first attitude with clear communication * Where clients experience a negative service or U-Studio does not come across in the best light, escalate this to the Group Account Director with an action plan for improvement. * Responsible for brand guardianship * Looks to constructively challenge the client and will proactively work with project teams to present any added-value solutions. * Negotiate to create win-win compromises with your client on behalf of your team members, where needed. * Identifies upcoming work and works Group Account Director to ensures these are accounted for in the studio forecast. WHAT SKILLS WILL HELP YOU BE SUCCESSFUL Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships. The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity. Knowledge of account management and invoicing. Highly creative with the ability to generate ideas and practically contribute to studio output. Proficient in Adobe CC, Microsoft Office, and other related software. Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service. Lean in attitude to support where needed across the team. ABOUT OUR COMPANY Lots of agencies say they're different. OLIVER is. OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions. Established in 2004, our model is now driven by over 2000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, adidas, BMW, Post Office and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes global content agency Adjust your Set, design, experience and engineering company DARE and property marketing specialists Aylesworth Fleming. OUR VALUES We are a company built on our values; we have given you a brief overview below but would love to tell you more. Be Ambitious - to succeed Be Imaginative - to push the boundaries of what's possible Be Inspirational - to do groundbreaking work Be always learning and listening - to understand Be Results-focused - to exceed expectations We recognise that some diverse groups are underrepresented within our industry and would welcome people from all backgrounds to apply. If you need us to make any adjustments to make your application process easier please let us know by emailingsupertalent@oliver.agency

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