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Amazon
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London, Greater London
Support Engineer,Integration
Overview
Job Description
"Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on." The Integration Support Engineer will join a newly established team within the Prime Video Partner Engineering org, who are responsible for the worldwide distribution of the Prime Video application across living-room streaming devices. You will work directly with our partners such as Samsung, LG and Sony, to name a few. The role will be pivotal in assisting these partners to fully integrate Prime Video client applications on a growing range of living-room streaming devices such as Smart TVs and Set Top Boxes. You will have the opportunity to troubleshoot all aspects of Prime Video integration and verification, gaining a deep understanding of our full software stack, and become an expert at supporting these devices. You will support and champion device-specific live performance issues to ensure these are driven to resolution and in doing so, you will have a direct impact on the overall end customer experience of Prime Video across thousands of devices. In turn, you will become a customer advocate to influence feature developments and roadmaps owned by core development teams and moreover, you will have the freedom and encouragement to explore your own ideas with the reward of seeing your contributions benefit millions of Amazon customers worldwide. You will have an established background of working within a customer-facing environment, great communication and organizational skills, strong analytical reasoning, and above all, a motivation to deliver results and an eagerness to learn. The role is based in the London Development Centre and will provide opportunity to travel to partner sites in Europe, Asia and America. We'd love to have you join us!