Account Manager/Strategist - Ecommerce Agency

We Make Websites ,
London, Greater London
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Job Description

We Make Websites are the go-to agency for Shopify Plus. We design, develop and optimise e-commerce websites for the world's most ambitious brands. Brands we work with include: PepsiCo, Finisterre, DeBeers, SkinnyDip, Cluse, Bulletproof Coffee, Penguin Books, Beavertown Brewery, Emma Bridgewater, Harper Collins, National Portrait Gallery, Nicce, Press and The Economist. We're a team of 55+ designers, developers, solutions architects, e-comm consultants and marketers - spread across our London and New York offices. We've doubled in size over the last year and are looking for more bright, ambitious and enthusiastic people to join our team. But enough about us... we want to know more about you. What we're looking for We're seeking an experienced Account Manager (we call these Account Strategists internally) to help us develop and grow our portfolio of e-commerce clients. As part of our Client Services team, you will be working with clients to define their e-commerce roadmap; distilling your ideas and their goals into deliverable action plans for our in-house production team. The ideal candidate will be have a track record of building strong, long-lasting client relationships that drive revenue - preferably having done this within an e-commerce agency. The role is exciting and varied, so we are looking for someone who thrives in a fast-paced environment and is comfortable with the idea of change. About you: Personal attributes * You will have exceptional interpersonal skills and experience in developing and managing strong stakeholder relationships. * You are adept at problem-solving and take a pragmatic approach when complications arise. * You thrive in a fast-paced environment and easily adapt during periods of change. * You have great attention to detail and a meticulous approach. * You would relish the opportunity to join a growth stage company that is expanding rapidly and internationally. Practical experience * 3+ years' experience working in a client-facing role at a digital agency or in-house in an e-commerce role. * Ability to demonstrate detailed knowledge of e-commerce landscape and trends. * Experience delivering successful digital campaigns and/or projects for a variety of clients. * Excellent written and verbal communication skills. * Excellent knowledge of the e-commerce ecosystem, retail operations and digital marketing. * Experience of delivering excellent customer service. Bonus points if you have * Experience using and extracting insights from analytics platforms. * Knowledge and understanding of multi-currency selling/internationalisation. * Experience using the Shopify / Shopify Plus platform. What you'll be doing : * Developing and nurturing a trusted advisor relationship with clients - you'll be their primary point of contact. * Providing excellent client service and strategic e-commerce advice, with the aim of retaining and developing client accounts. * Proactively identifying opportunities to improve clients' e-commerce businesses * Carrying out insight analysis on clients' websites, to inform planning and quarterly pitches. * Ensuring the client briefs are digested, clear and ready for the production team to action. * Communicating project schedules and status updates * Working closely with Project Managers to ensure work is delivered to client briefs / expectations. * Working closely with Sales team to onboard and integrate new clients. * Working closely with Design, Development and Solutions teams to help formulate enhancements and strategic improvements to client websites. * Sharing successful ideas and strategies with other members of Client Services team Undertaking 'growth activities' outside of the day-to-day, e.g. attending client/partner/industry events, contributing to blog posts or writing client case studies for our website. Benefits: * Competitive salary dependant on experience. * 21 days of annual leave plus Bank Holidays. * 1.5 additional days of annual leave accrued per year, uncapped. * Fun, challenging projects for interesting and creative brands. * Monday morning team breakfast and Friday team lunches. * Weekly order of coffee, tea, fruit, breakfast items and snacks delivered to the office. * Discounted gym memberships, food, entertainment and travel. * An inspiring, comfortable and social office on Leather Lane market in Farringdon with good transport connections and a secure, onsite, bike shed. * A sociable and fun culture, so expect to have fun with drinks, team outings and an annual company-wide event. * The opportunity to travel to and work at our NYC office. * We invest in our team and aim to provide anything you need to expand and nurture your skills including training and equipment. We also reward talent and leadership skills, with a clear promotion path for those who excel. We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, ma

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