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London Stock Exchange Group
,
London, Greater London
Service Governance Delivery Manager
Overview
Job Description
Service Governance Delivery Manager (Manager) Role Profile Department Description Group IT Service Management, Infrastructure Shared Services Team Description Service Architecture & Governance Role Description Reporting to the Service Architecture & Governance Manager, the role is responsible for the governance of ITSM processes and supporting activities. The role will own and run process governance forums, manage any audits and risks against our process and functions, supporting and driving delivery of actions and outcomes. The role will become an SME of ITSM processes and capabilities, supporting new initiatives and representing the Group ITSM function where required. Key Responsibilities The key duties of the role will include most or all of the following: Role Specific Responsibilities & Accountabilities * Ensure all process documents are maintained and reviewed inline with required dates * Own and run process governance forums to enable maturity of our processes and coloration across Group Technology Services functions and locations * Own and drive ITSM relates risk closure, audits completion activities ensuring no repeat findings * Provide SME input of the ITSM function to projects and initiatives where required * Ensure robust process KPIs are in place, reported on and actively improved * Provide management information on the maturity and performance of our ITSM processes Other activities * Supporting the Group IT Service Management function where required Key behaviours and skills required to be successful in the role: * 5 years plus in an ITSM Service Delivery/Operations based role * Process design and governance experience * Works closely with Process Owners/Operational leads to ensure compliance to ITSM process & best practice * Excellent written and verbal communication skills at all levels * ITIL v3 2010 Lifecycle - Operations, Transition, Strategy, Design, SCI * Advanced ServiceNow experience in ITSM usage and capability People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG. A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee's potential through personal development plans, training, coaching and mentoring. Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group ("We") may hold about you, what it's used for, and how it's obtained. If you would like this information to be removed from the London Stock Exchange Group HR database, please contact workday@lseg.com. If you choose to have your information removed, you will be removed as a candidate and we will not be able to progress your application for opportunities at the London Stock Exchange Group.